Airport Operations

Airport operations have to manage complex operations both at peak and low activity periods, to provide airlines the airfield and terminal conditions, to enable them to operate with safety and economical efficiency according to international, national and local regulations.

JCF Strategy Consulting, with its in-depth and comprehensive understanding of airports, airlines, handlers, tourism operators and passengers is in a unique position to provide airports valuable advise in:

  • Operations
    • Optimization of airside/landside operations and flows
    • Operational performance monitoring
    • Staff productivity improvement
    • Terminal capacity management
    • Ramp, apron and stand capacity management
    • Optimization of arrival/departure process of allocation of gates and stands
    • Support in slot negotiations process
    • Maintenance and engineering process optimization
    • Incidence management process optimization
    • Staff working flexibility schemes optimization
    • Support in negotiations with staff
    • Operational benchmarking
    • Delay analysis and improvement process


  • Commercial and Airport business development
    • Customer behavior analysis
    • Passenger experience analysis
    • Share of wallet and willingness to pay analysis
    • Value proposition service design and configuration
    • Airport tenant mix optimization in terminal areas
    • Optimization of renting retailing space pricing in terminal
    • Airport marketing and sales programs


  • Outsourcing management
    • Provisioning (outsourcing vs in-house activities) strategy and implementation
    • Out-sourcing performance systems’ design
    • Integrated operational (outsourcing and in-house) performance management system, modeling and simulation
    • Support in SLA negotiation and SLM (service level management) modeling and simulation
    • Provisioning, outsourcing and SLM training


  • Pricing and tariffs
    • Tariff reviews and proposals
    • Impact analysis of tariffs in airline economics, ground handlers and landside tenants
    • Competing airports tariff benchmarking
    • Regulated tariffs and non-regulated tariffs’ optimization

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