Staff

Staff

Businesses’ staff, with their skills, competencies and behaviors are the service providers and interface between businesses and the customers, thus playing a central role in contributing to the visiting experience. Staff motivation, skills management and retention are key issues, which JCF Strategy Consulting would be very happy to help with:

  • Tools
    • Enquiry design and statistical analysis
    • Focus groups organization, facilitation and result analysis
    • Desk research
    • Specialists insights
  • Services
    • Identification of the main skills availability in quantity and quality anticipated by each business in the value chain
    • Design and configuration of formal education requirements and TVET (technical, vocational, education and training) programs
    • Motivational attributes and propensity to respond to rewards
    • Examination of reasons deterring staff from cater adequately the expected visitors’ experiences
    • GAP mappings between expected staff behavior and customer expectations
    • Staff training and communication plans
    • Staff flexibility schemes
  • Deliverables
    • Formal and TVET training plans
    • Staff appraisal systems
    • Organizational development plans
    • Staff performance monitoring
    • Staff incentives’ planning
    • Staff salaries benchmarking
    • Staff salaries and compensation grids

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