Staff
Businesses’ staff, with their skills, competencies and behaviors are the service providers and interface between businesses and the customers, thus playing a central role in contributing to the visiting experience. Staff motivation, skills management and retention are key issues, which JCF Strategy Consulting would be very happy to help with:
- Tools
- Enquiry design and statistical analysis
- Focus groups organization, facilitation and result analysis
- Desk research
- Specialists insights
- Services
- Identification of the main skills availability in quantity and quality anticipated by each business in the value chain
- Design and configuration of formal education requirements and TVET (technical, vocational, education and training) programs
- Motivational attributes and propensity to respond to rewards
- Examination of reasons deterring staff from cater adequately the expected visitors’ experiences
- GAP mappings between expected staff behavior and customer expectations
- Staff training and communication plans
- Staff flexibility schemes
- Deliverables
- Formal and TVET training plans
- Staff appraisal systems
- Organizational development plans
- Staff performance monitoring
- Staff incentives’ planning
- Staff salaries benchmarking
- Staff salaries and compensation grids