Businesses are the economic activities of the tourism value chain. Employment is created by businesses, and tourism businesses can only thrive if there are visitors in sufficient quantity to generate enough activity to sustain those businesses. On the other end, visitors find a destination more attractive if there are sufficient offer of services to support their visits.
JCF Strategy Consulting, with its consultants and partners has developed an in-depth and broad experience in travel intelligence, customer behavior, travel distribution channels, resorts developments, hotels, restaurants, Casinos & Gaming, Health & Spa, golf courses, cruises, MICE activities, travel trade fairs, transportation, car-rental, touristic real estate development, and amusement parks. We can certainly help any business in the tourism value chain in achieving a higher competitivity, profitability and return on the investments, through:
- Demand forecasts
- Number of visitors per originating market and segment
- Seasonality
- Daily spending per service
- Competitivity analysis:
- Competitive assessments
- Market share assessments
- Competitor’s moves’ assessment
- Pricing assessments
- Rates
- Profitability assessments
- Competitive position monitoring
- Optimal Pricing and Revenue management (Car rental, Hotels and Cruise ships)
- Customer preferences algorithm design
- Activity Based Costing
- Logit and Probit econometric models of opportunity cost of change for customers
- Model design of competitive pricing
- Building blocks of pricing and costing structures
- Systematic optimization pricing models
- Algorithms of optimal pricing per type of room or car offered
- Asset (Hotel/Cruise rooms, cars to rent, marina berths, ride’s capacity at amusement parks)Capacity:
- Asset capacity planning
- Asset competitivity assessment
- Asset optimization
- Asset capacity planning
- Asset financing
- Asset evaluation
- Human Resources
- Corporate Development Planning
- Training planning
- Customized training
- Appraisal system design
- Salary and retribution benchmarking
- Productivity assessments
- Sales and Marketing
- Revenue Management algorithms design
- Pricing optimization
- Customer behavior studies
- On-line behavior studies
- Reservation systems’ features specs
- Call Center service configuration
- B2B and B2C business process optimization
- Ancillary services and revenues maximization
- Customer Service optimization
- Business Intelligence analysis
- Mysterious customer service design
- Back-office procedures redesign and optimization
- Sales force configuration
- Capital Investments
- Business Planning
- Business valuations
- Mergers, acquisitions and spin-offs
- Privatizations
- Business sales and Negotiations
- Capital Partnerships (public and private)
- Investment and operational audits
- Data room preparation
- Due diligence
- Value Based Management
- Stock Market listings
- Start-ups
- On-going Assistance and Support
- On-going operational optimization modeling: including EBIT maximization, scenario building, optimization of assets and staff utilization)
- Business intelligence:
- Systematic in-depth database analysis and reports
- Systematic revenue management and pricing algorithm analysis and reformulation
- Demand/price elasticity analysis per segment
- Product offering competitivity
- Coaching in best practices
- Technical assistance in implementation processes.